Effective Date: 01/09/2025

1. Introduction

Welcome to Benapole Shop. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (www.benapole.shop) and our Android mobile application.

We value your privacy and handle all information with care, ensuring it is processed responsibly and securely.

2. Information We Collect

To provide and improve our services, we collect the following types of information:

  • Personal Data: Name, email address, shipping address, and phone number (provided when you register or place orders).

  • Technical & Usage Data: IP address, browser type, operating system, pages visited, and device information (collected via cookies and analytics).

  • Payment Data: Transaction details through trusted payment providers (bKash, Nagad, Rocket, Upay).

    • Important: We do not store your full payment card details.

    • Payment information is used only for order confirmation and is never shared with anyone.

3. Cookies & Similar Technologies

We use cookies to:

  • Improve user experience (e.g., remembering language preferences and cart contents).

  • Support marketing and analytics to understand visitor behavior and improve our services.

Types of Cookies:

  • Necessary Cookies: Required for site functionality.

  • Analytics & Marketing Cookies: Used only with user consent for performance tracking and promotions.

You may manage or opt out of cookies using your browser settings or consent tools.

4. How We Use Your Data

Your personal data is used only for:

  • Processing and fulfilling your orders.

  • Sending order updates, promotions, or account notifications.

  • Improving our website, app, and overall customer experience.

  • Sharing details with delivery/logistics partners to ensure timely order fulfillment.

5. Third-Party Data Sharing

We share information only with trusted service providers and strictly for business purposes:

  • Payment Gateways: For payment processing and confirmation. (Your payment info is never shared with anyone else.)

  • Shipping & Fulfillment Partners: To deliver your products.

  • Marketing Tools: Only when you have provided consent for cookies or subscriptions.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Complete and deliver your orders.

  • Meet legal, tax, and accounting obligations.

  • Provide customer service and resolve disputes.

You may request deletion or export of your data at any time by contacting us.

7. Your Privacy Rights

You have the right to:

  • Access, update, or request deletion of your data.

  • Withdraw consent for cookie tracking at any time.

  • Request a copy of your personal data in a portable format.

To exercise these rights, please contact us at: [email protected]

8. Data Security

We take strict measures to protect your personal information:

  • SSL encryption for all transactions and communications.

  • Regular updates to our website, mobile app, and plugins.

  • Secure hosting and limited access to sensitive data.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in regulations or our business practices. Major changes will be notified via email or posted on our website.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can reach us at:

📧 Email: [email protected]
📞 Contact Page: [Contact Us]